Shipping policy

RETURNS

  • Returns, exchanges and refunds are covered in our Refund Policy. In short: 30-day returns on unworn, unwashed items; clearance items are final sale; wrong, damaged or defective items are always covered.
  • If something's wrong with your order, please email wolfmentalityclothing@gmail.com as soon as you can, ideally within 14 days of delivery. Include your order number, and clear photos if an item arrived damaged.

ORDERS

  • To ensure delivery of your order, please enter your shipping and billing address in English.
  • We can't make changes to your order once it has been placed, so please check that all your information is correct before you order. This doesn't affect your right to cancel a late order (see Late orders).
  • We are not responsible for delivery problems caused by errors in the address you entered.
  • If you have any questions or concerns, please email wolfmentalityclothing@gmail.com.

SHIPPING

TRACKING

  • You'll receive an email with a tracking number when your order ships.
  • If you haven't received a tracking email, your order is still being processed and hasn't shipped yet.

U.S. SHIPPING POLICY

Processing time: Orders are packed by hand and ship within 3–5 business days. You'll get tracking by email when it ships. US delivery typically takes 2–5 business days after shipping. Processing time is separate from, and comes before, shipping time. All orders ship via USPS, including to Hawaii, Alaska, PO Boxes, APO/FPO & U.S. Territories.

Shipping cost: Standard shipping is free on US orders of $135 or more after discounts, before tax and shipping. Orders under $135 pay USPS calculated rates, shown at checkout before you pay.

LATE ORDERS

Our promised ship date is 5 business days after you order. If we can't ship by then, we'll email you no later than that date. You can cancel at no cost and get a full refund, including shipping, which we'll issue within 7 business days of the cancellation. If our new ship date is more than 30 days late, or we can't give one, your order will be cancelled and refunded unless you tell us you want to wait. If our new ship date is 30 days or less after the original date and you don't reply, we'll take that as your agreement to wait; you can still cancel any time before it ships. We'll only give a new date when we have a real basis for it. Full details are in the "Late orders" section of our Refund Policy.

DELIVERY CLAIMS

Tracking says delivered, but you don't have it? Or your package hasn't arrived? Check with neighbors and your mailroom, then email wolfmentalityclothing@gmail.com, ideally within 14 days of delivery (or of the expected delivery date, if it never shows as delivered). We'll open a claim with the carrier ourselves and look into it with you. If it hasn't been found within 5 business days of us opening the claim, you choose: a replacement, or a full refund to your original payment method. We'll handle the carrier claim on our side, whatever its outcome.

HAWAII, ALASKA, PO BOXES, APO/FPO & U.S. TERRITORIES

We accept orders shipped to PO boxes, APO/FPO addresses and U.S. territories. Orders shipped to these addresses are sent via USPS.

INTERNATIONAL SHIPPING POLICIES

We currently ship only to addresses in the United States.

Customs authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery.

YOUR RIGHTS

This policy is provided by Wolf Mentality LLC. Nothing in this policy limits any rights you have under applicable law, including your rights with your card issuer or payment provider.