Refund policy

We want you to be happy with your gear. If something isn't right, here's how we handle it.

30-day returns

You can request a return within 30 days of delivery. Items must be unworn and unwashed.

To start a return, email wolfmentalityclothing@gmail.com with your order number and the item(s) you'd like to return. We'll reply with instructions and the return address. Please don't send items back before you hear from us.

  • Refund or exchange, your choice: get a refund to your original payment method, or exchange for a different size or color (subject to stock).
  • Return shipping: you pay return shipping, unless the item is defective or we made a mistake. In those cases, we cover it.
  • Original shipping charges: for change-of-mind returns, the original shipping charge isn't refunded.
  • Refund timing: once we receive and check your return, we'll email you to confirm, and we'll issue your refund within 10 days of receiving the item. Your bank or card issuer may take a few extra days to show it.
  • Clearance items are final sale: they can't be returned or exchanged for change of mind, but they're still covered if they arrive defective, damaged or wrong (see below).

Wrong, damaged or defective items — always covered

If your item arrives damaged, has a defect, or isn't what you ordered, that's on us. This applies to every item, including clearance items. Please email wolfmentalityclothing@gmail.com as soon as you can, ideally within 14 days of delivery. Include your order number and clear photos of the item (and the packaging, if it arrived damaged). We'll make it right with a replacement, or a full refund to your original payment method, and we cover the shipping.

Tracking says delivered, but you don't have it?

Check with neighbors and your mailroom, then email wolfmentalityclothing@gmail.com, ideally within 14 days of delivery. We'll open a claim with the carrier ourselves and look into it with you. If it hasn't been found within 5 business days of us opening the claim, you choose: a replacement, or a full refund to your original payment method. We'll handle the carrier claim on our side, whatever its outcome.

Late orders

Orders are packed by hand and ship within 3–5 business days, so our promised ship date is 5 business days after you order. If we can't ship by then, we'll email you no later than that date, and you can cancel at no cost by replying to that email.

  • If we can give a new ship date, we'll only give one we have a real basis for. If it's no more than 30 days after the original date and you don't reply, we'll take that as OK to wait, and our email will say so. If it's more than 30 days late, you need to tell us you want to wait; otherwise your order will be cancelled and refunded.
  • If we can't give a new ship date, we'll tell you why, and your order will be cancelled and refunded automatically unless you tell us you want to wait. If you agree to wait, you can still cancel any time before it ships.
  • If we miss a new ship date, we'll email you again, and your order will be cancelled and refunded unless you tell us you still want to wait.
  • Refunds for cancelled orders: you get a full refund, including shipping, to your original payment method. We'll issue it within 7 business days of the cancellation. Your bank or card issuer may take a few extra days to show it.

Your rights

Nothing in this policy limits any rights you have under applicable law, including your rights with your card issuer or payment provider.

Questions? Email wolfmentalityclothing@gmail.com — Ruslan, Wolf Mentality