RETURNS

• ALL ORDERS ARE FINAL SALE.
• WE DO NOT ACCEPT RETURNS ON ANY ORDERS
• If you have any questions or concerns please email Wolfmentalityclothing@gmail.com
• You must notify us within 7 days of any issues with the items you receive.
• Claims for items damaged upon receipt must include clear photos of the damaged item.

ORDERS

• To ensure delivery of your order please input your information and address in English.
• We cannot make any changes to your order once it has been placed.
• Please ensure all your information is correct before placing your order.
• We are not responsible for any mistakes in addresses you input.
• You must enter your shipping and billing address in English to ensure delivery of your order.
• If you have any questions or concerns please email contact@darcsport.com

 

Route Package Protection

Route adds package protection at checkout and rest assured you’ll be covered in case your order gets lost, damaged, or stolen in transit.

Resolve any shipping issues with just a few clicks. Zero hassle, instant solves.

 

Keep the following in mind when filing a claim with Route:

 Tracking shows delivered but not received:

Claims can be filed no sooner than 5 days after and within 15 days of the date the package is marked delivered. (Applies to both domestic and international shipments)

 Package is presumed lost: No delivery scan

Claims can be filed no sooner than 7 days (20 days for international shipments) after and within 30 days of the date of the last package scan or update by the carrier. 

 Orders containing Route Protection must be directly handled through Route, and we do not provide assistance if a claim is denied due to the customer not filing a claim on time, and include the timeframe allowed to notify Route in order for coverage to be provided.

  

SHIPPING

TRACKING

• You will receive an email when your order ships out along with a tracking number.
• If you have not received an email with a tracking number then your order is still processing and has not shipped out yet.

U.S. SHIPPING POLICY

It can take up to 5 business days for your order to be processed, packed and shipped. The processing and packing time is separate from the shipping time. The shipping estimated time is added on top of the processing time. Standard shipments will ship via USPS, UPS, DHL, or similar service. Orders with shipping addresses in Hawaii, Alaska, PO Boxes, APO/FO & U.S. Territories will ship via USPS or equivalent service. You will receive a shipment notification email with tracking once your order has shipped.

DELIVERY CLAIMS

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact the carrier who delivered your package within 7 days to file a claim.

• Wolf Mentality does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

 

We will work with the carrier on the claim but you must first make the claim with the carrier. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

 

HAWAII, ALASKA, PO BOXES, APO/FPO & U.S TERRITORIES

We accept orders shipped to PO boxes and APO/FPO or U.S. territories.  Orders shipped to these addresses must be sent via USPS or equivalent service.

 

INTERNATIONAL SHIPPING POLICIES

Please allow up to 5 business days for your order to be processed, packed and shipped. International orders shipped via USPS, DHL, or an equivalent service and are typically delivered within 7-14 business days from the date that it is shipped, depending on your country and selected delivery service. We ship all international orders DDU which means you may have to pay duty fees depending on your country. We are not responsible for any duty fees you may incur. You will receive a shipment notification email with tracking once your order has shipped.

CUSTOMS, DUTIES & TAXES

All applicable customs and import duties, fees, taxes are the responsibility of the customer. We ship your package DDU (duties and taxes unpaid), and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by Wolf Mentality.

Customs authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery.